What's so good about apprenticeships?

Apprenticeships are a fantastic opportunity for you to learn and develop the skills and behaviours necessary to support your career progression.

They’re work based and mix face-to-face visits at your site with remote learning sessions with a dedicated trainer. There’s also access to bite sized e-learning modules accessible 24/7 and on any device.

What are the benefits?

  • Apprenticeships are nationally recognised
  • Training is delivered at your place of work
  • You’ll receive guidance, support and mentoring throughout
  • On-the-job training to help develop your skills and career
  • You can apply for Apprentice Extra card - which offers discounts at many major retailers
  • There is no cost to you
  • Gain maths and English qualifications (if needed)

What programmes are available?


  • Level 2 Retailer
  • Level 3 Retail Team Leader
  • Level 4 Retail Manager
  • Level 2 Retail*
  • Level 3 Retail Sales Professional*
  • Level 3 Retail Management*


  • Level 3 Hospitality Supervisor
  • Level 3 Hospitality Supervision and Leadership*
  • Level 3 Hospitality Supervision*

All apprenticeships denoted with an * are Frameworks, which are delivered in Scotland and Wales.

Some of these Frameworks may not be available in your area. Please contact us using the details at the bottom of this page for further information.

What do apprenticeships look like?

  • Apprenticeships take between 12-24 months to complete depending on the level and apprenticeship you take
  • You’ll get an introduction and an initial assessment from your trainer who will run through the different modules you will take
  • Your trainer will arrange to visit you at your workplace every 4-6 weeks either through a face-to-face visit or a remote session
  • You’ll have access to your training through e-learning at anytime on any device
  • If you haven’t already achieved maths or English at a certain level our trainer will be able to support you in gaining these qualifications

What are they worth?

Level 2

Equivalent to 5 GCSE passes

Level 3

Equivalent to 2 A-level (or Highers) passes

Level 4

Equivalent to the first year of an undergraduate degree, or a Higher National Certificate (HNC)

Level 5

Equivalent to a foundation degree, or a Higher National Diploma (HND)

Inspiro & JLP work in partnership with Call of the Wild to deliver the behaviours component of Level 3 Retail and Level 4 Retail Manager apprenticeships.

Call of the Wild is a virtual learning experience:

  • The course format is 5 half day sessions (either morning or afternoon).
  • There is also a full day called Behind Enemy Lines which is an activity-packed virtual experience including map reading and puzzle solving.
  • Every session has activities and exercises throughout, all designed to enhance the programme.
  • The programme, now in its 5th year was designed by Inspiro and Call of the Wild to ensure that is completely bespoke to your role.

    What will be expected of you?

    • Be committed to completing the programme
    • Participate in on-the-Job observations and discussions with your trainer
    • Off-the-job learning that is done in work time but is not part of your usual day to day activity
    • Commit to 2 hours in work learning for every visit/session with your trainer
    • Attend all pre-arranged trainer visits/sessions

    The Apprenticeship has given me the confidence to progress and the opportunity to build connections.

    Kelly Beaney
    Retail Manager
    Level 4

    Who is eligible for an apprenticeship?


    • No age restriction
    • You can't be in any form of government funded education
    • You must be a European citizen or have lived in the UK for more than 3 years and have the right to work in the UK
    • Must be in a permanent role
    • You must be working a minimum of 20 hours per week. If you work less than 30 hours per week the minimum length of programme is increased proportionately

    Northern Ireland

    • Age restrictions - 16-24 years
    • Must be in a permanent new role or position
    • Must not be in full time education
    • Minimum of 21 hours per week


    • Age restrictions - 16-24 years
    • Must be a European citizen
    • Must be in a permanent role
    • Minimum of 16 hours per week


    • Age restrictions - 16-65 years for Welsh Government priority areas and qualifications at level 4 and 5. (Priority areas include hospitality and tourism.)
    • Non-priority areas we deliver include; Level 2 & Level 3 Business Administration, Customer Service and Retail. Level 2 Team Leading
    • Minimum of 16 hours per week
    • Employees can have a degree, HND or HNC if achieved in a different sector for Level 3 qualifications and above.
    • The Learner:
    • For the non-priority sectors level 2 – within 6 months of commencing role & aged 16-24 Or All-ages & newly recruited as an apprentice*
    • For the non-priority sectors level 3 – within 12 months of commencing role & aged 16-24 Or All-ages & newly recruited as an apprentice*
    • For Level 2 “other sectors” eligibility includes - aged 16-24 or All-age & intending to immediately progress to level 3
    • Must not be in any form of government funded education
    • Must be a European citizen
    • *This criteria does not apply for disabled individuals

    Since I have been doing this Apprenticeship, I have been enjoying it more and more and it's got me thinking that I want to do more learning in the future. My Regional Trainer is very helpful and pushes me by giving me invaluable feedback that I use to not only help when it comes to the theme assessments but also day to day.

    Jarod Cooke
    Level 2

    My apprenticeship gave me a lot of confidence and opened a lot of doors for me at work. It made me think I could apply for a managers role which I did, and successfully secured a position as a team manager.

    Sabrina Roderigo
    Level 2